Terms of Service

Last Updated: January 11, 2026

1. ACCEPTANCE OF TERMS

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, “your”) and BIGG (“Company”, “we”, “us”, “our”) regarding your use of the BIGG AI Chatbox service (“Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. DEFINITIONS

• “Service” means the BIGG AI Chatbox platform, including all software, features, and functionality
• “Account” means your registered user account on the Service
• “Content” means messages, data, text, images, and other materials
• “Customer Data” means data you upload, transmit, or process through the Service
• “Subscription” means your paid plan for accessing the Service

3. ELIGIBILITY

To use the Service, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Service under applicable laws
• Provide accurate and complete registration information

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Account Creation

To use the Service, you must create an account by providing:

• Valid email address
• Secure password
• Business information (company name, phone, etc.)

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Using strong passwords and enabling two-factor authentication where available

4.3 Account Accuracy

You agree to provide accurate, current, and complete information and to update such information to maintain its accuracy.

5. SUBSCRIPTION AND PAYMENT

5.1 Subscription Plans

The Service is provided on a subscription basis with various plans offering different features and limits.

5.2 Fees and Payment

• Subscription fees are charged in advance on a monthly or annual basis
• All fees are in Euro (EUR) or US Dollars (USD) unless stated otherwise
• Payment is processed through Stripe, our third-party payment processor
• You authorize us to charge your payment method on file

5.3 Automatic Renewal

Subscriptions automatically renew unless canceled before the renewal date. You will be charged at the then-current rate.

5.4 Price Changes

We may change subscription prices with 30 days’ notice. Changes apply to subsequent billing periods.

5.5 Taxes

Fees exclude applicable taxes (VAT, sales tax, etc.). You are responsible for all taxes except those based on our income.

5.6 Refunds

Refunds are provided at our sole discretion. Generally:

• No refunds for partial months
• Pro-rata refunds may be offered for annual plans canceled within 14 days
• No refunds for violations of these Terms

6. CANCELLATION AND TERMINATION

6.1 Cancellation by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

6.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms
• Your payment fails or account is past due
• Your use poses security or legal risks
• We cease offering the Service

6.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• We may delete your Customer Data after 30 days
• You remain liable for any unpaid fees
• Provisions that should survive termination will continue (e.g., warranties, indemnification)

7. USE OF THE SERVICE

7.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service.

7.2 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will NOT:

7.3 Facebook/Instagram Integration

When using Facebook/Instagram integration:

• You must comply with Meta’s Platform Terms and Policies
• You are responsible for obtaining necessary consents from end users
• You may only connect Pages/accounts you own or have authorization to manage
• You must not violate Facebook/Instagram Community Standards

8. CUSTOMER DATA

8.1 Your Ownership

You retain all rights, title, and interest in your Customer Data. We claim no ownership over your data.

8.2 License to Us

You grant us a limited license to use, store, and process your Customer Data solely to provide the Service.

8.3 Your Responsibilities

You are responsible for:

• The accuracy, legality, and quality of Customer Data
• Obtaining necessary rights and consents to process Customer Data
• Compliance with data protection laws (GDPR, etc.)
• Backing up your data (we are not a backup service)

8.4 Data Processing Agreement

Our processing of your Customer Data containing personal data is governed by our Data Processing Agreement (DPA), which incorporates Standard Contractual Clauses as required by GDPR.

9. INTELLECTUAL PROPERTY RIGHTS

9.1 Our Rights

The Service, including all software, designs, text, graphics, and trademarks, is owned by us or our licensors and protected by intellectual property laws.

9.2 Restrictions

You may not:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble the Service
• Remove or alter any proprietary notices
• Use our trademarks without permission

9.3 Feedback

If you provide feedback or suggestions, we may use them freely without obligation to you.

10. THIRD-PARTY SERVICES

The Service integrates with third-party services (Facebook, Instagram, Stripe, etc.). Your use of these services is subject to their respective terms and policies. We are not responsible for third-party services.

11. WARRANTIES AND DISCLAIMERS

11.1 Service Warranty

We warrant that the Service will perform materially in accordance with our documentation under normal use.

11.2 Disclaimer

12. LIMITATION OF LIABILITY

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless BIGG, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of others
• Your Customer Data
• Your violation of applicable laws

14. PRIVACY AND DATA PROTECTION

Our collection and use of personal information is described in our Privacy Policy. By using the Service, you consent to our data practices as described in the Privacy Policy.

You acknowledge that we process personal data as a data processor on your behalf and that you are the data controller responsible for:

• Providing privacy notices to your end users
• Obtaining necessary consents
• Responding to data subject requests
• Complying with GDPR and other data protection laws

15. SERVICE LEVEL AND UPTIME

15.1 Target Availability

We target 99.5% uptime for the Service, excluding scheduled maintenance.

15.2 Maintenance

We may perform scheduled maintenance with reasonable notice. Emergency maintenance may be performed without notice.

15.3 No SLA for Free Plans

Service level commitments apply only to paid subscriptions.

16. MODIFICATIONS TO THE SERVICE

We reserve the right to:

• Modify or discontinue the Service (or any part) with reasonable notice
• Add or remove features
• Update technical requirements
• Change API endpoints or functionality

We will use reasonable efforts to notify you of material changes.

17. MODIFICATIONS TO TERMS

We may modify these Terms at any time by:

• Posting updated Terms on our website
• Updating the “Last Updated” date
• Providing notice via email or in-app notification

Material changes take effect 30 days after notice. Continued use after changes constitutes acceptance. If you don’t agree, you must stop using the Service and may cancel your subscription.

18. DISPUTE RESOLUTION

18.1 Governing Law

These Terms are governed by the laws of Greece and the European Union, without regard to conflict of law principles.

18.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

18.3 Informal Resolution

Before filing any legal claim, you agree to first contact us to attempt informal resolution: morfis.spiros@gmail.com

18.4 Arbitration (Optional)

With mutual agreement, disputes may be resolved through binding arbitration under the rules of [Arbitration Institution].

18.5 Class Action Waiver

To the extent permitted by law, you agree that disputes will be resolved individually, not as a class action or representative proceeding.

19. FORCE MAJEURE

We are not liable for failure to perform due to causes beyond our reasonable control, including:

• Acts of God, natural disasters, pandemics
• War, terrorism, riots, civil unrest
• Government actions or regulations
• Labor strikes or disputes
• Internet or telecommunications failures
• Third-party service outages

20. ASSIGNMENT

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any affiliate or successor entity.

21. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

22. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible.

23. WAIVER

Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

24. NOTICES

Legal notices must be sent to:

BIGG
Email: morfis.spiros@gmail.com
Address: [Your Company Address]

We may provide notices to you via email to your registered email address or through the Service.

25. EXPORT CONTROLS

You agree to comply with all applicable export and import control laws and regulations. You may not use the Service if you are subject to trade restrictions.

26. U.S. GOVERNMENT RIGHTS

If you are a U.S. Government entity, the Service is provided as “Commercial Items” as defined in FAR 2.101 with commercial license rights.

27. CONTACT US

For questions about these Terms, contact us:

BIGG
Email: morfis.spiros@gmail.com
Website: wearebigg.com
Support: [Support Email/Phone]

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These Terms of Service are provided in English. Greek translation available upon request. In case of discrepancies, the English version prevails.